Return Policy

Effective August 28, 2026

CUSTOM PRODUCTS

Signature Butter products are custom-made from customer-approved artwork, monograms, or text. A digital mockup must be approved and full payment received before production begins.

CHANGES AND CANCELLATIONS

Changes or cancellations may be requested before final mockup approval and payment. After approval, payment, or the start of production, changes, cancellations, or refunds may not be available. An order cannot be cancelled after shipment.

PERISHABLE PRODUCT

Butter is perishable and must be refrigerated or frozen promptly after delivery. Signature Butter Creations LLC is not responsible for spoilage, deterioration, or other loss caused by missed delivery, delayed retrieval, refusal, improper handling, or improper storage after delivery.

UNDELIVERABLE ORDERS

The customer is responsible for providing complete and accurate account, recipient, address, access, and delivery information. Orders returned or delayed because of incorrect or incomplete information, refusal, or the recipient’s unavailability are not refundable. Reshipment, return transportation, address correction, rerouting, storage, and replacement product costs may be charged to the customer.

DAMAGED, MISSING, OR INCORRECT PRODUCTS

Inspect the shipment immediately. Report visible damage, missing products, incorrect products, or a verified manufacturing or shipping error attributable to Signature Butter Creations LLC within three hours after delivery. We will review the claim and, when verified, determine the appropriate replacement, correction, credit, or refund.

HOW TO REPORT A PROBLEM

Email info@signaturebutter.com with:
• Customer name and delivery address
• Order or invoice number
• Order and delivery dates
• Product description and quantity
• A detailed explanation of the problem
• Clear photographs when applicable
• A daytime telephone number

No return shipment should be sent without written instructions from Signature Butter Creations LLC.