Effective August 28, 2026

ORDER PROCESSING AND DELIVERY

Signature Butter products are custom-made. The stated delivery timeframe begins only after the customer has approved the final digital mockup and full payment has been received. Completed orders are delivered within 10 business days unless a different written schedule is confirmed by Signature Butter Creations LLC.

Orders and approvals received after normal business hours are treated as received on the next business day. Changes requested after approval may delay the order and may not be available once production has begun.

SHIPPING AREA AND SERVICE

Signature Butter ships within the United States. Standard refrigerated shipping is $25 per order using next-day service. Insulated packaging, dry ice and/or other refrigerants are included. Shipping outside the United States is not currently available unless confirmed in writing before ordering.

Orders may ship up to two business days before the customer’s requested delivery date to help ensure timely arrival. Carrier schedules, holidays, weather, service interruptions, and circumstances outside our control may affect shipment and delivery times. An exact delivery date is not guaranteed unless expressly confirmed in writing.

RECEIVING REFRIGERATED SHIPMENTS

Someone must be available to receive the refrigerated shipment. Business deliveries are normally made to the location’s designated receiving area, loading dock, reception desk, concierge, or security station. The customer is responsible for coordinating delivery internally after the carrier records delivery.

Remove the product from the shipping container promptly and place it under proper refrigerated or frozen storage. Signature Butter Creations LLC is not responsible for deterioration caused by a missed delivery, delayed retrieval, refusal, improper handling, or improper storage after delivery.

DELIVERY INFORMATION

Customers must provide a complete and accurate recipient name, telephone number, street address, suite or unit number, access code, receiving-party information, and delivery instructions. Address corrections, carrier rerouting, return transportation, reshipment, storage, and other carrier charges caused by incomplete or incorrect information are the customer’s responsibility. A requested reroute is not guaranteed.

TRACKING

Tracking information is provided when available. Customers with an account may also review applicable order information in their account.

ORDER PROBLEMS

Inspect the shipment promptly. Report visible damage, missing products, incorrect products, or a shipping error as soon as possible to info@signaturebutter.com. Include the customer name, order or invoice number, delivery date, photographs when applicable, a detailed description, and a daytime telephone number.

QUESTIONS

All shipping questions and delivery concerns must be sent to info@signaturebutter.com.